Terms & Conditions

Acceptance

Acceptance of terms and conditions

By accessing and / or using this website, you agree to be bound by the terms and conditions and all policies listed on this website. Cat Nerd reserves the right to change these terms and conditions as the need arises. New terms and conditions replace and supersede previous terms and conditions.

Username and Password

Before making any purchases on Cat Nerd, you may be asked to set up your user profile which includes a user name (email address) and password. It is your responsibility to not disclose this information to a third party. Should you believe your information to be compromised, please contact us immediately.

Disclaimer

Guarantees and liabilities

Cat Nerd’s Online Shop and the owners and employees of Cat Nerd will not be liable for any damages, loss or liability arising from the use or inability to use this website and the products and contents supplied, listed or referred to on the website. Information, ideas and opinions expressed on this website should not be considered as professional advice. When in doubt or if concerned about your pet’s health, please consult a veterinary practitioner.

Should a specific product have a warranty or guarantee, this contract will be between the customer and the supplier, and not customer and Cat Nerd. Cat Nerd will pass on the guarantees on our products; however, we can not be held liable for the product not meeting expectations. Cat Nerd’s Online Shop and the owners and employees of Cat Nerd will not be liable for any damages, loss or liability arising from the use or inability to use this website and the products and contents supplied, listed, recommended or referred to on the website. Product descriptions and information are provided by our suppliers. While all reasonable attempts will be made to verify this marketing information, we cannot be held liable should it not match the product exactly.

Please note that products listed are not neccessarily recommended by the owners and employees of Cat Nerd. While we aim to provide as much information as we can about the products, this information is most often provided by the manufacturers and suppliers themselves.

The use of any product bought from this Website is at the purchaser’s risk. The purchaser / user indemnifies and holds the Cat Nerd harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

General

Restrictions on Sales

Placing an item in the shopping basket without completing the purchase cycle does not constitute an order or an agreement of sale between the consumer and Cat Nerd. Should an item not be available from the supplier, Cat Nerd reserves the right to remove the item from the shopping basket. The consumer will be notified of the removal of the product and all reasonable effort will be made to suggest alternative products. Cat Nerd reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product which will fulfil your needs and your pet’s needs. Should this product be more expensive than the desired product, and if the customer wishes to purchase the new product, the consumer will be need to pay in the additional amount should this product be purchased.

Agreement of Sale

The agreement of sale between the consumer and Cat Nerd comes into being when: – a deposit via an electronic transfer is received by Cat Nerd and reflects in Cat Nerd’s bank account. Cat Nerd reserves the right to refuse / not execute an order in part or in whole should circumstances arise. The consumer will be refunded any monies already paid. Cat Nerd can only accept transactions conducted in South African Rands and can only deliver products to premises within the Republic of South Africa. Shipping costs may vary.

Return Policy

Only products found to be damaged or faulty may be returned (this does not include certain foods which do carry a 100% money back guarantee which is explained on that specific product page, or whereby there is a guarantee or warranty in place issued by the manufacturer / supplier (see Guarantees & Liabilities above).) The consumer must notify Cat Nerd in writing within 7 days of receiving the product and return the product to Cat Nerd. When returning any product, please ensure that it is returned in its original condition, and returned with the original packaging – including any documentation, manuals, warranty cards and other accessories. The cost of returning the product to Cat Nerd is for the consumer’s account, however at our discretion, Cat Nerd may offer to reimburse the return transportation costs. This is assessed on a case by case basis by Cat Nerd.

Please note:

  • Please contact us on orders@catnerd.co.za for our return address. The method that is chosen for delivery back to us is entirely up to you (e.g. Post Office Counter to Counter, Speed Services or Courier).
  • Please allow 14 – 30 days for your return to be inspected and for us to create your credit voucher.
  • Should a product be faulty / damaged, we will organise with the manufacturer / importer / supplier to assess the product. We are restricted to the supplier’s guarantees and warranties, which may mean fixing the item instead of replacing it. Should they find the product to be in 100% working condition, and the fault be attributed to incorrect usage, we will not be able to offer a credit voucher or exchange the product. The cost of returning the product to us / the relevant supplier as well as the return to you (of a non-faulty product) will be charged for or not credited – whichever is applicable in each case.

Code of conduct / Privacy / Laws

Cat Nerd’s website is hosted, controlled and operated in South Africa and is thus governed by South African laws. Cat Nerd will take all reasonable steps to protect the personal information of all customers to the website. Personal information is defined under the Promotion of Access to Information Act 2 of 2000 (PAIA) which is available at http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf.

Changing Content

Cat Nerd reserves the right to change content and remove or add products as the need arises. While all reasonable effort is made to keep only available products listed, we rely on our suppliers to provide us with up to date information on their product range. Should a product no longer be available from the suppliers, we will inform you of this and suggest an alternative product which will fulfil your and your pet’s needs. Should this product be more expensive than the desired product, and if the customer wishes to purchase the new product, the consumer will be need to pay in the additional amount should this product be purchased. Prices are subject to change without notice.

Contact Information

Full Name: Cat Nerd; Postal address: 66 Pinedale Road, Queensburgh, Durban, KwaZulu Natal, 4093; Phone number: 084 677 2743; Website: www.catnerd.co.za; Email: orders@catnerd.co.za.

Trademarks

All trade marks marketed are acknowledged and are the property of their respective owners.

Copyrights

Please note that we have specifically received permission from various suppliers to use photographs and descriptions of their products. This permission does not extend to third parties taking images and information from our website. Further to this, photographs of products that Cat Nerd has taken belong to Cat Nerd and cannot be copied from our website without express permission.

Please note that copy written or sourced by Cat Nerd is intellectual capital and belongs to Cat Nerd.

Terms and Conditions Apply.

© 2018 Cat Nerd, All Rights Reserved.

Electronically collecting and storing personal information

Cat Nerd will electronically collect, store and use the personal information of it’s customers. When providing this information to Cat Nerd, you are guaranteeing that this information is complete and accurate. This information is provided voluntarily by the user or collected via cookies. Under no circumstances, unless required by law, will Cat Nerd sell or hand over this information to unauthorised third parties. We may disclose personal information in response to a specific request by a law enforcement agency, subpoena, court order, or as required by law. The information obtained above will be used to: – Greet the customer when arriving at the website – Verify the identity of the consumer – Notify the customer of the status of their order and delivery thereof – Subject to the customers approval, notification of competitions and special offers will be emailed to the customer – Personal browsing habits, results of polls or surveys etc may be used to enhance the user experience of the site.

Only the necessary information, that is the contact name, delivery address and contact phone number will be made known to third parties delivering the product.

The Provider undertakes that it has taken all reasonable precautions to secure credit card processing that is carried out to receive payment for goods sold if applicable. The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (PC, mobile device or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his / her device.