FAQS

PAYMENTS – EFT & PAYFAST

Currently Cat Nerd only accepts payments via electronic bank transfer and via PayFast, you will see our banking details listed as soon as you select the EFT option. An email copy of your order along with the banking details will be sent to you.

PLEASE NOTE: We will only begin processing your order after we have received your proof of payment. Please use your order number as your reference.

Our banking details are as follows:

Cat Nerd, Absa Cheque Account 4085058494. Branch Code 632005. Ref. Your Order Number.
Proof of payment must be sent to orders@catnerd.co.za

Shipping

Timing

We do our utmost to ship all parcels within 5 – 10 working days, but depending on the products in your cart, this might be slightly longer or shorter. Your order will be updated, which you can see by logging in to your account, but a copy will also be sent to you via email. These are estimated times only – we are reliant on quick turnaround times from both suppliers and courier companies. Should we run into any situations where stock is not available from a supplier or importer (out of stock or recently discontinued etc.), you will be notified immediately and given the option of swapping this item or obtaining a credit voucher or refund. If the parcel has been dispatched from Cat Nerd or its suppliers, and there is a delay in the expected delivery time due to the courier company, we will assist you as much as possible in dealing with the courier company. Once the parcel has left our premises, the onus is on you to track and follow up on the status of your delivery with the relevant delivery company.

Delivery & Shipping Costs

We offer direct from supplier shipping and very rarely hold stock on hand. Shipping costs will be stipulated in your check out and may differ depending on your area. If you are in a major centre, your parcel will be delivered via Courier Door to Door. If you stay in an outlying area, your parcel will be sent via Post Office Counter to Counter. Should you like to check if your area is serviced by our preferred courier, please feel free to drop us an email (orders@catnerd.co.za).

Everyone is welcome to collect direct from our Suppliers – there is no handling fee on our orders and your delivery fee would then fall away. You are also most welcome to send your courier to collect from our supplier.

If you live in an outlying area and opt for Courier Door to Door, there will be an additional courier charge which will be dependent on your area and size / weight of your parcel. To check on this cost prior to placing your order, please pop us an email.

Vouchers and Coupons

Only one voucher per per order can be used. Vouchers and coupons are valid for 3 months and only usable once. You will find the coupon code block on the “My Cart” page whilst going through the check out process. Your coupon or voucher will not cover shipping costs.

General Delivery Information

Door-to-door courier usually arrives within 1 to 2 working days of our dispatching your order to the supplier if you are within the Cape Town Metropole and 2 to 3 working days if you are in any other major city centre – this is from the time that your parcel is dispatched from our office. All parcels are dispatched within 5 – 10 days of receiving your order and proof of payment as we may not be holding your specific products in stock. Delivery via courier door-to-door takes place Monday to Friday during office hours only. Orders might occasionally be shipped in 2 or more parcels due to logistics and timing, but generally all items are shipped together in one parcel. While the couriers usually always deliver within the time specified above, these times are estimates and cannot be guaranteed. Cat Nerd cannot be held liable for delays in delivery times.

Delivery Address

If your parcel is being shipped via courier door-to-door, you must provide a DAYTIME physical address for delivery. Courier companies unfortunately cannot guarantee specific times that they will deliver your parcel, but it will be during working hours from a Monday to Friday. If you want your parcel delivered only on a specific day (eg. a Monday or Wednesday), please make a note of this in the comment block when placing your order. Also, if it would be okay to leave your parcel with a neighbour for example – please let us know. If the courier has attempted to deliver the parcel twice and has been unable to do so due to the residence / business being closed or vacant, you will be charged a re-delivery fee. Parcels being shipped via the Post Office can be sent to a postal box address or your physical address of choice. If you opt to have your parcel shipped via the Post Office to a physical address, it will then go to the Post Office nearest the address supplied. We only ship parcels to addresses within our South African borders. Please ensure that you include your FULL ADDRESS – including suburb and correct area code.